The One Show flooded with hundreds of complaints over hair advice amid lockdown

Hairstylist Michael Douglas has apologised

BBC has received complaints after a hairstylist told The One Show viewers to dye their own hair at home.

Michael Douglas appeared on the programme via video call to give tips on how people can look after their hair during the coronavirus lockdown.

However, the BBC confirmed it received 287 complaints in total over Michael’s advice.

Hairdresser complaints on The One Show
Michael suggested viewers dye their own hair at home during lockdown (Credit: BBC)

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What did Michael say on The One Show?

He told host Alex Jones that buying hair dye from a shop is “exactly the same stuff that gets used in salons”.

Michael also suggested viewers try semi-permanent dye if they weren’t used to dying their own hair.

He gave more tips on how to shave and cut your own hair at home too.

However, viewers weren’t impressed by his advice and complained to the BBC.

Hairdresser on The One Show
The BBC received 287 complaints in total over Michael’s advice (Credit: BBC)

BBC has responded with a statement on its website.

BBC’s statement

The statement reads: “The One Show had been contacted by a number of viewers asking if they could go to the hairdressers given the current advice about social distancing.

“We therefore decided to include this item which looked at whether we should be cutting hair ourselves.

Our hairdresser did suggest people should seek advice from their hairdressers.

“We gave viewers some simple advice to help them feel confident about managing their hair until they are able to get their hairdresser to do the job properly.

“Our hairdresser did suggest people should seek advice from their hairdressers.

Michael also gave tips on how to cut hair at home (Credit: BBC)

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“We believe viewers would be aware of the need to carefully check the instructions for any product they buy.”

Michael also apologised in a video posted to his Instagram.

What did he say?

He explained: “I seem to have upset a lot of people. That was not my intention at all.

“I was briefed [on the show] to make suggestions people could actually see through.

“I did make a controversial statement saying the box dyes were the same as the professional hair colour.

“It wasn’t an incorrect statement.

“But I probably should have clarified that what the hairdresser offers is the skill and expertise, application, colour choice, the ability to blend colours together.

“I was making a point that it is safe to colour your own hair…perhaps in retrospect I would have phrased things differently.”

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