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Wednesday 23rd October 2019

Tesco supermarkets with no tills could mean history for shop queues

The future of shopping could be here faster than you think

Tesco has reportedly been testing new technology which eradicates the need for tills.

Queuing at Britain's largest supermarket chain could soon be a thing of the past thanks to Tesco investing in the development from a company in Israel.

The startup - Trigo - is reported to make use of artificial intelligence and cameras to take 3D images of items picked up by customers, charging them via an app on their phone once they leave the store.

Dave Lewis, Tesco's Chief Executive told Jewish News: "We benchmarked the market in this space and they were by far and away the best."

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However he added that the technology is still in the testing phase, and is not intended to replace all tills at Tescos.

"What I don’t want you to do is say we're going to make all shops frictionless tomorrow," Lewis said.

This is a long-term tech capability play.

"That’s not the intention. This is about capability build where we can run stores frictionless with them. But this is a long-term tech capability play."

This news comes a year after Amazon opened multiple 'Amazon Go' stores across the USA.

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These innovative shops use similar technology to allow customers to do their shopping without having to go to a till or indeed interact with any members of staff.

Customers must use their Amazon Go app to enter the store and are charged for their products via the same app once they leave.

Initially there were some issues with the original store in Seattle, as sensors would sometimes confuse different customers as the same person and not always correctly identify products.

However, the issues were soon rectified, and a further 17 stores have opened across North America.

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